Temporary changes to City of Gold Coast services

23 March 2020

The City of Gold Coast has today made the decision to temporarily halt some services to help slow the spread of COVID-19 both within our workforce and the wider community.

Public libraries, aquatic centres and some customer service centres will all cease operations at close of business today until further notice.

The City’s indoor sports venues and gyms have also closed in line with the Australian Government’s announcement last night.

Mayor Tom Tate said these were tough decisions and were not made lightly.

“Right now the health of our community is our priority. Tough decisions are needed right now to protect our community from this disease which is spreading across the world,” Mayor Tate said.

“By closing some of our venues we are promoting social distancing which is paramount to beating this disease.

“Some services will continue to operate in a reduced capacity at this time. But we will let the community know as soon as we have more information.”

"The City is reviewing services via the CEO on a daily basis."

He assured the community that essential services such as water, waste and traffic management would not be affected.

List of changes to City services below.


City Events


  • Working with event organisers to communicate information from State Government in relation mass gatherings (audiences over

500) up until 19 May 2020 to cancel or postpone their event.

  • Council’s Movies in the Park program is cancelled for the remainder of the season.




  • Closing all libraries by close of business today 
  • Enhanced on line library content and services remain available anytime, anywhere 24 x 7
  • Customers can continue to return their books to the after hour chutes


Major Sporting Venues


  • All Indoor Sports Centres – GCS&LC, CISC, CISS & RBISC will be closed as off 12 pm today.
  • Gold Coast Cycle Centre will be open for outdoor bookings under strict terms and conditions.


Aquatic Centres


  • All gyms and associated programs will be closed as off 12 pm today.
  • All aquatic centres will be closed by close of business today.


Tourist Parks


  • Tourist Parks remain open.
  • All public amenities have provisions in place.


Environmental Health and Safety (Environmental Health Services)

  • The City’s Environmental Health Officers will support businesses to move to take away and delivery operations safely.

City Standards (Licencing and Approvals)

  • Filming productions are being suspended by the Production Companies, the current major film production (Elvis) has been halted.

City Regulation (Animal Management City Parking Local Laws)

  • Services remain business as usual.
  • Consideration of adjustments to regulatory activities is underway

Broadwater Parklands

  • Broadwater Parklands remain open.
  • Rockpools are closed.
  • The Bouncy Pillow is closed.
  • Aquapark is closed.
  • Fish Shack and café are open for take away only.

Active and Healthy Program

  • Some Active and Healthy Activities suspended until 20 April. 



  • All parks and playgrounds remain open, with visitors encouraged to take recommended health and social distancing precautions.


Community Centres

  • City Community Centres remain open.  However, indoor sport and similar activities along with place of worship activities will cease from 12pm today. All other activities continue to comply with the national advice.
  • Level Up Studio and Gallery at The Strand, 72-80 Marine Parade, Coolangatta will be temporarily closed from 19 March 2020 – 1 April 2020.

Please note – all hirers will be contacted directly to make arrangements.


Lifeguard Services


  • The Lifeguard Services is operating with business as usual, and are also taking the recommended health and social distancing precautions.


  • Geographical area of beaches allows for adequate social distancing (unlike Bondi).




  • Active Travel programs will continue in a modified forms (normal assessment of safer routes to school will continue)


Customer Service


  • Customer Contact is closing (to the public) all Service Centres attached to Libraries. The only ones that will remain open are Bundall, Southport and Nerang.





Birds eye shot of the gold coast beaches and skyline.