Community update from CEO Dale Dickson - 1 April 2020

1 April 2020

The City of Gold Coast continues to take action in line with the advice being provided at a State and Federal level to minimise the spread of the Novel coronavirus (COVID-19).

Our staff are part of a larger front line team including health workers and police, keeping the city running and the community safe in these difficult times.

They are working around the clock to ensure essential services such as water and waste services and traffic management continue.

We are implementing necessary changes to protect the health and safety of the public with our cleaning and maintenance teams increasing their level of service in public spaces.

We thank you for your patience in allowing our staff to go about their daily work with respect, while practising social distancing.

There will be no tolerance for abuse, aggression or violence against our staff, who, like you, are undergoing personal stress at this difficult time.

Please remember we are all in this together.

Additionally, the City is asking everyone to change the way you do business with us.

I urge everyone to access our services online – you can do the following on-line at you own convenience:


  • register your dog
  • apply for a licence, permit or development application
  • make service requests and track their progress
  • perform property searches
  • lodge and track licence and permit applications


Register for MyAccount on our website – a secure one-stop shop for all our services.




You can also access MyAccount from your mobile device through your internet browser, save it as a website shortcut for quick access.


For urgent enquiries you can phone our customer service staff 1300 GOLDCOAST

Birds eye shot of the gold coast beaches and skyline.