City of Gold Coast update - Novel Coronavirus (COVID-19) from CEO Dale Dickson

18 March 2020
The health and wellbeing of the Gold Coast community, our customers and City employees is our first priority. 
The City is receiving advice from the Federal Government and Queensland Health on a daily basis to inform our response to the COVID-19 pandemic in the city.
At this time, we are currently reassessing all of our 800 plus services with a view to best ensuring that essential services continue to be provided, while ensuring we contribute to efforts to mitigate the spread of the virus. 
I will be providing further updates in relation to Council services and activities in coming weeks.”
Face-to-face customer service changes
  • Customer service centres - please avoid visiting wherever possible. Customers are advised to use our online services at the first instance or phone 1300 GOLDCOAST for any urgent issues.
  • City libraries – remain open for access to free Wi-Fi and access to resources. All library programs and activities have ceased until further notice.
  • Face-to-Face meetings with City officers(including Development Applications or general meetings) are being prioritised and non-essential meetings are being moved to email or telephone conversations where possible.
  • Call outs to private properties in response to complaints (such as barking dogs and water leaks) - will be assessed on a case by case basis in an effort to minimise any risk. In cases where City officers are required to enter a residential property (in response to a complaint for example), they will phone ahead to confirm the household is not in isolation.
City venues
  • Major sporting venues and community centres – remain open however City is working to ensure compliance with latest advice with regard to having no indoor gatherings of more than 100 people.
  • Tourist parks – remain open. 
  • Aquatic Centres – currently remain open however crèche services, group fitness classes and hydrotherapy classes are being reviewed.  
City parks 
  • Water fountains/bubblers – based on advice from Queensland Health, these will remain turned on; however users should practice appropriate hygiene. The City will increase cleaning frequency.
  • Soap dispensers – around 30 are being procured for some of the City’s public amenities in our most popular parks.
Essential services
  • Waste collection – no change
  • Water and sewerage – no changePlease ensure wet wipes are not flushed into the system as they can cause blockages. The World Health Organisation has stated that the “presence of the COVID-19 virus has not been detected in drinking-water supplies” and that “there is no evidence to date the COVID-19 virus has been transmitted via sewerage systems”.
City events and venues
  • All City-run events (drawing more than 100 people) - cancelled.
  • The Botanic Gardens visitor centre – temporarily closed and education tours cancelled.
  • Active and Healthy Program – proceeding. Indoor activities will be moved outdoors where possible. Providers being trained on hygiene and social distancing.
Health advice 
The City of Gold Coast reminds everyone to follow the preventative advice from Queensland Health.   
For all health information visit or for non-urgent health advice call 13HEALTH(13 43 25 84). 
The Electoral Commission of Queensland has advised the elections will proceed as planned.
For the latest election information in relation to COVID-19 visit:
Birds eye shot of the gold coast beaches and skyline.